Refund policy

Within 7 days from receiving the purchased goods, every regular-priced jewellery item is eligible for a one-time exchange to another one item at the same value. Other products such as accessory, tailor-made item, discounted item and gift item are not eligible for exchange.

Please visit https://wjewellery.co/pages/customer-care/#wj_exchange_return_policy for the latest updates of our exchange and return policy.

We aim to dispatch the repaired product(s) within three weeks after receiving your returned product(s).

Please note that goods sold are non-refundable.

In case of disputes, W Jewellery reserves the right of final decision.